How can we help?

Free standard shipping on all eligible Australian orders. No minimum order value is required. Eligible standard delivery orders show AUD $0.00 at checkout. See our Shipping Policy.

Orders are normally processed within 1–2 business days. Standard delivery transit is estimated at 2–5 business days, for an estimated total delivery time of 3–7 business days. See our Shipping Policy.

Your dispatch email includes tracking when available. You can also check your order on our Track Order page.

We currently offer shipping to eligible delivery addresses within Australia. Address availability is confirmed at checkout.

Eligible items can be returned within 30 days of delivery. Eligibility, exclusions, item-condition requirements, return costs and instructions are stated in our Returns & Refunds Policy.

Contact us with your order number through the contact page. We’ll provide the applicable instructions and return address. Do not send an item back until you have received those instructions.

Approved refunds are issued to the original payment method in accordance with our Returns & Refunds Policy after the return has been received and assessed. Your payment provider may require additional time to display the credit.

Contact us before returning the item. Replacement availability cannot be guaranteed; depending on stock and the circumstances, you may be asked to return the original item and place a new order.

Each product page includes a size guide with garment measurements and a fit note (runs small / true to size / runs large). Measure a garment you already own and love, and compare.

For a relaxed fit, size up; for a fitted look, size down. The fit note on each product tells you which way that specific style tends to run.

Available payment methods are shown at checkout before you confirm payment. Options can vary by device, location and eligibility.

When Afterpay is available at checkout, eligible customers can split the purchase into four interest-free payments subject to Afterpay’s approval and terms.

Yes. Checkout is fully encrypted (SSL) and processed through Shopify’s PCI-compliant, secure payment system. We never see or store your full card details.

Prices are shown in Australian dollars (AUD). Any tax and shipping amount that applies is clearly shown before you submit payment.

Contact us as soon as possible. We may be able to update or cancel an order before fulfilment starts, but changes cannot be guaranteed after processing has begun.

No — you can check out as a guest. Creating an account simply makes tracking orders and future checkout faster.

Use our Contact page, email info@naellia.com or call +31 6 12969905. We aim to reply within 1–2 business days.