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We ship to eligible addresses within Australia only. Standard delivery is free on all eligible Australian orders, with no minimum spend, so the shipping cost shown at checkout is AUD $0.00 for those orders. We do not currently ship outside Australia.
Orders are normally processed within 1 to 2 business days. After dispatch, standard delivery is estimated at 2 to 5 business days, giving an estimated total of 3 to 7 business days from order to delivery. These are estimates rather than guaranteed dates and can be affected by public holidays, peak periods, remote locations or carrier delays.
All sizes are listed in Australian womenswear sizing on each product page. Available sizes can differ from style to style, so please check the sizes shown on that specific product page before ordering. Where a size guide or fit note is provided for an item, use it to compare measurements. If you are unsure or between sizes, email us at info@naellia.com and we will help you choose.
Yes, and returns are free. You can request a change-of-mind return within 30 days of delivery, provided the item is unworn, unwashed and in original condition with all tags and hygiene seals intact. Email us at info@naellia.com first. Once we approve your request we send you return instructions and a free tracked return label. We pay the return postage, and nothing is deducted from your refund. Approved refunds are issued to your original payment method within 5 business days. Free returns also apply to faulty, damaged, incorrect or not-as-described items, and your rights under the Australian Consumer Law are not affected.
We do not currently process direct change of mind exchanges. To get a different size, colour or style, please return the eligible item under our returns policy and place a new order. This keeps the item you want from selling out while your original return is on its way back. Replacements for faulty, damaged, incorrect or not as described items are handled separately.
Once your order is dispatched you receive a dispatch confirmation email with a tracking number or link where available. Tracking can take up to 48 hours to show its first scan. If tracking has not updated for a while, or your parcel has not arrived within the estimated window, email us at info@naellia.com with your name and order number and we will investigate directly with the carrier.
